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Transform Your Difficult Conversation into Productive Dialogue

  • March 03, 2021
  • 11:45 AM - 1:00 PM
  • Virtual meeting - Link will be emailed the day before the meeting
  • 73




(Link to be emailed the day before the meeting)

Please note that all registration fees this month will be donated to Down Syndrome Partnership of North Texas, supporting people with Down Syndrome, their families, and communities, in reaching their full potential. Thank you for your support!

Transform Your Difficult Conversation into Productive Dialogue

As HR professionals, we have difficult conversations every day.  These can range from trying to influence our supervisor or higher-level manager to do the right thing, giving an employee a PIP or disciplinary action, or telling someone that the action they are about to take cannot be taken as it is against the law or will set a bad precedent.  Some difficult discussions elevate to full-blown unproductive conflict. Often, we avoid them.

As we anticipate the difficult conversation, our minds are riddled with automatic thoughts based on our bias about the individual or situation involved.  We rehearse the conversation in our heads, and it always turns out to be difficult. How can we eliminate the hijack of our automatic thoughts and reframe them into a productive response – in the moment?

During a difficult conversation or conflict, there are eighteen unproductive and destructive responses that we can demonstrate, resulting in loss of all power and credibility.  Choosing a productive response is actually your choice if you are aware of your personal bias, triggers, and pitfalls.

As part of attending this session, each participant will receive a complimentary Productive Conflict Profile by Wiley.  This personalized profile will illustrate your typical responses to difficult conversations and elevate self-awareness.  The profile will take you through self-directed exercises to help you turn difficult conversations into productive dialogue.

By attending this session, participants will:

  • Learn how our automatic thoughts come to be and how to reframe them for productive dialogue

  • Gain tips, tools and techniques to facilitate productive and meaningful conversations and conflict

  • Review eighteen destructive behaviors that can totally destroy our credibility as HR Professionals during conflict, and learn what to do about them

All attendees will receive a complimentary Wiley Everything DiSC Productive Conflict Profile to discover your own personal approach to difficult conversations.  This is a gift from the Austin Alliance Group and valued at $96.00 plus tax.

About the speaker:

Alice Dendinger, SPHR

With over 30 years of experience, Alice Dendinger, SPHR, has in-depth knowledge in the field of Human Resource Management and Organizational Development. Through consulting, training, and coaching, she has focused her work on strategic management, organizational development, employee relations and communication, mediation and conflict resolution, performance management; and assisting the leaders, managers, supervisors, and direct reports at every level to “work better together.”

She founded PivotU to provide the business world with a unique, CustomCore, and meaningful approach to training, learning and transformation. She is a pre-approved provider of HRCI recertification credits at a strategic and general level, and has contributed to the advancement of the HR profession through her involvement with many nonprofit boards and organizations. Alice is also President of the Alice Dendinger Alliance Group providing HR consulting, coaching and mediation services. She holds a BS in Business, MA in Communication and several professional certifications.

This program is pending 1 HR General credit through HRCI.


This program is valid for 1 PDC for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit”

Mid Cities HR Association is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.

All online reservations are due by close of business on the Monday before the meeting.  Online registration will be closed at that time. 

Cancellations & Payments:
We regret that we must charge members and guests the cost of the event when cancellations are not received at least 48 hours prior to the event day. Also, all payments must be made before or by the time of attendance.  By submitting your registration, you agree to these conditions. We appreciate your understanding and support.

Use of Materials

By attending an event affiliated with Mid-Cities HR Association (MCHRA), attendees consent and agree to being photographed and/or videoed.  Attendees agree to allow MCHRA to use, publish, and distribute their names, pictures, images, and voices (herein the “Materials”) for illustration, training, and/or marketing of MCHRA, in any and all forms of media, including but not limited to MCHRA's website, Facebook and LinkedIn. Attendees waive any right to review or approve any use of the Materials, any written copy, or any finished product. Attendees will not receive any compensation or payment for MCHRA's use of the Materials and waive any rights, claims, or interest in the Materials.

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PO Box 1104
Arlington, TX 76004
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